Step 1 – Hopeful Assumptions
Step 2 – Hopeful Acceptance
Step 3 – Hopeful Listening
Step 4 – Hopeful Posture
Step 5 – Hopeful Steps
Step 6 – Hopeful Action
Step 7 – Hopeful Appreciation
Step 8 – Hopeful Questions
Step 9 – Hopeful Direction
Step 10 – Hopeful Connection